Privacy Policy — Valendo

Effective date:undefinedAugustundefinedApplies to: Valendo — A Teleprompter Suite, for Windows and macOS.

The short version

Valendo does not collect your data. There is no account to create, no analytics, no telemetry, no crash reporting, and no advertising. Your scripts, your media and your projects stay on your computer.

Four things leave the app, and every one of them is listed below. Nothing else leaves your machine.

1. Checking for a new version

When the app opens, it fetches one small file from valendo.app containing the number of the most recent published version. It sends no information about you, your script or your computer, and it downloads nothing else. The request times out after five seconds and, if it fails for any reason, the app carries on without a word.

Like any internet request, it carries the network address it came from. The site is served through Cloudflare, which keeps standard server logs of such requests for a short period as part of running and protecting the site. We do not use those logs to identify you, combine them with anything else, or sell or share them.

This check does not exist in the Mac App Store build. Updates there come from the App Store.

2. The local-network pages

Valendo can publish two pages on your local network, each behind its own switch in the app. Both are off every time the app starts — they never turn themselves on, not even when you reopen a project that was saved with them running.

• The reading page shows the script that is currently on air, so a presenter

can read from a phone or tablet on the same wi-fi. It is read-only.

• The command page lets one device control playback and edit the script. It

is protected by a six-digit passcode that is drawn fresh every time you turn the switch on. Five wrong attempts close the door until you turn it off and on again.

The app listens on a port you choose (7777 by default, anywhere fromundefinedto 65535; if the one you pick is busy, it moves to the next free one). It listens on your local network only. Nothing is sent to us or to any third party, and nothing is reachable from the internet unless you deliberately expose it through your own router.

A device connecting to the command page supplies a name, so that whoever is at the desk can see who is holding the controls. That name lives in memory only: it is never written to disk, never included in a saved project, and disappears the moment you turn the switch off or close the app.

3. The clipboard

When you copy the network address from the app, Valendo writes that text to your system clipboard. It writes only — the app never reads your clipboard.

4. License activation — paid versions

To unlock a paid tier, the app has to confirm your purchase. What happens depends on where you bought it.

Bought from us (Windows, macOS and direct sales): the app talks to Freemius, our payment processor and merchant of record. It sends three things, and only these three:

• Your license key — the one you were emailed after buying.
• A random 32-character identifier, drawn by the app on your machine the

first time you activate. It is not a fingerprint of your computer: it is not derived from your processor, your disk or your network card, reveals nothing about any of them, and stays the same if you replace all three. It lets the store tell your activations apart.

• The name of your computer — so that you can recognise your own machines in

your Freemius customer portal and release one when you replace it.

Freemius answers with the state of the license: which tier it unlocks, whether it is still active, and — for a subscription — the date it runs to, plus the email address used to buy it, so the app can show you who the license belongs to. All of that is stored on your computer, so the app keeps working with no internet.

While a license is in use, the app asks the store once, when it opens, whether it is still valid. It does not check while you work, and it never checks during a broadcast.

Not sent: country, language and operating system version, though the store's interface accepts them. They are not needed to confirm a purchase.

Bought through the Mac App Store: the purchase is handled entirely by Apple. Valendo receives only Apple's confirmation that the purchase exists. We are not told who you are.

Freemius processes payment and billing data under its own privacy policy; we never see your card details. The same is true of Apple.

We run no server of our own. The store is the only other party in this section.

5. Your files

Scripts, projects (.valendo), imported documents and video files stay where you put them. Images added as cards are copied into the app's own folder on your computer so that a project keeps working if the original is moved. None of it is uploaded anywhere.

6. No camera, no microphone, no location

Valendo does not request, use or have access to your camera, your microphone or your location.

7. Children

Valendo is a professional broadcast tool and is not directed at children. Since it collects no personal data from anyone, it collects none from children.

8. Your rights

Because we hold no personal data about you, there is nothing for us to show, correct, export or delete on request. Everything the app knows about you is on your own computer, and you can remove it by uninstalling the app and deleting its data folder.

For purchase records, Freemius (or Apple, for App Store purchases) is the data controller, and requests should go to them.

9. Changes to this policy

If a future version of Valendo sends something new over the network, this page will say so before that version ships, and the effective date above will change.

10. Contact

Questions about this policy, or about anything Valendo does with data:

support@valendo.app

Valendo is made by samaBR.